 |
 |
|
 |
|
|||||
 |
 |
||||||||
 |
|||||||||
 |
|||||||||
 |
|||||||||
           |
Commercial Services
 Debtor Tracing and Missing
PeopleFor over a decade, Grosvenor have been at the forefront of the tracing industry. Working for clients such as financial institutions, utility companies, high street retailers and commercial organisations, Grosvenor successfully trace the location of thousands of debtors each year. Utilising their field investigators, together with database searches and telephone enquiries, Grosvenor are able to locate the majority of subjects they are instructed on. Grosvenor is almost unique in the tracing industry by having their own field team covering the whole of the UK. Grosvenor have the ability to handle large volumes of trace accounts and guarantee that all accounts will be returned within the timescales agreed with the client and detailed in the Service Level Agreement. All cases are completed with a full written report irrespective of whether the trace was successful or not. This can often mean that the observations of the field agent helps the client decide whether it is worth taking a case through to litigation. Covert Surveillance Grosvenor employ experienced surveillance operatives in locations all over the UK and are able to utilise these teams on various assignments including anti social behaviour investigations, child welfare cases, family and matrimonial disputes, corporate fraud and insurance claim investigations. All surveillance teams are equipped with the very latest technology to allow them to gather the evidence required. Such equipment includes video, audio and photographic equipment and fully equipped surveillance vehicles. This nationwide network of surveillance professionals allows you to instruct one company, irrespective of location and negates the need to find investigators in specific areas. Covert Due Diligence Reports Organisations spend vast amounts of time and money conducting due diligence on companies identified as the target for a merger or acquisition. Whilst identifying the need to carry out due diligence, many organisations overlook some of the key aspects which should be investigated in order to gain a full picture of the target company. These matters are usually not investigated thoroughly in the traditional financial due diligence process. Grosvenor can conduct due diligence enquiries on behalf of either party involved in a merger or acquisition. These enquiries can provide the answers to questions where verification is needed to ascertain facts, sometimes as basic as who are you actually dealing with? What is their background? Is sufficient finance available? What is the reputation and trading history of the other party? Are there any “skeletons in the cupboard”? By conducting discreet investigations, Grosvenor are able to build a complete picture including information relating to the directors and key personnel of the business. Such investigations carried out at an early stage can often prevent many months of wasted time and money. Pre Employment Screening Have you ever exaggerated or told a lie on your CV or at interview? If you haven’t, you are in the minority! Just think how many people have been convicted of an offence, banned from driving, dismissed by a previous employer, had a debilitating illness or got themselves into severe financial difficulties. Do these facts appear on a CV or get discussed at interview? Of course not, the candidate will try and hide these important facts to try to secure employment. However, some of these hidden facts can have disastrous consequences for an employer. Grosvenor are able to carry out pre employment screening checks on your behalf to ensure that your employees are who they say they are, have an impeccable background and are qualified to do the job they are employed to do. Such screening of employees, particularly those in positions of trust or sensitive roles, can save severe embarrassment to your organisation at a later date. Many “unsuitable” applicants will withdraw their employment applications as soon as they are made aware that they are to undergo pre employment screening. Business Expense Audits Unfortunately it is common practice in many organisations for employees to exaggerate expense claims or make fictitious claims in order to line their own pockets. Grosvenor are able to examine batches of expense claims on your behalf and, by using tried and trusted methods, identify claims that may be costing your organisation a great deal of needless money. Regular checks carried out in this way will ensure that your employees only claim for what they are rightfully entitled to and deter false or exaggerated claims. In the unlikely event that your employees still make false claims, Grosvenor will gather the evidence to allow you to take suitable action against the employee. Employment Tribunal Case Assistance Investigators employed by Grosvenor have many years experience in evidence gathering for employment tribunal cases. Such work can be conducted for either the employee or the employer. Grosvenor will investigate the case thoroughly and assemble the evidence to ensure that your case is presented in the best possible way at a tribunal. This evidence gathering allows the tribunal to deal with the facts of the case rather than attempt to sift through often misleading and contradictory claims. By instructing Grosvenor, you could greatly increase the chances of your case being successful at such a tribunal. Mystery Shopping Mystery shopping, or service evaluation as it is sometimes known, allows an organisation to test areas of their business covertly to see exactly what their customers are experiencing. It is very easy for a manager or member of staff to increase their level of service when in the presence of a senior executive; however covert checks on service levels often reveal the true picture. Grosvenor is able to plan a structured programme to test your customer experience, utilising covert mystery shoppers. Your members of staff will not know exactly when they are being tested, but if they are aware a test may take place at any time, they will be motivated to deliver high levels of customer service. Grosvenor will compile detailed reports and data to identify strengths and weaknesses. Video and audio footage will also be made available to demonstrate these strengths and weaknesses to your staff and should be used as a training aid. Competitor Evaluations How much of an advantage would it be to your organisation to be one step ahead of your competitors? By instructing Grosvenor to conduct an evaluation of your competitors, you will be in the fortunate position of knowing exactly what they are doing, their strategies, pricing policies and strengths and weaknesses. A document will be compiled to brief you in all aspects of your competitors' business, including financial performance data. All instructions are conducted in a totally legal and professional manner and fees are agreed prior to the commencement of each enquiry. |
||||||||
 |
|||||||||
 |
|||||||||
|
Tel. 0800 170 1966 |
 |
||||||||
|
|||||||||
| site design : brightstar-creative.com | |||||||||